September 7


Empathy is the New Black: How to Put Empathy on Your Resume?

By Joshua Turner

September 7, 2023

Are you looking to add empathy to your resume? Including empathy as a skill on your resume is becoming increasingly important in today’s workplace. Employers are looking for candidates who can connect with their colleagues and clients on a deeper level. Demonstrating empathy can set you apart from other candidates and make you an attractive job candidate.

Empathy is the ability to understand and share the feelings of others. It’s an essential skill for building strong personal and professional relationships. Empathy can help you better understand your colleagues, clients, and customers in the workplace.

It can also help you to communicate more effectively and resolve conflicts easily. You can demonstrate your ability to connect with others and build strong relationships by showcasing your empathy on your resume.

Understanding Empathy

Empathy, at its core, is the remarkable capacity to comprehend and empathize with the emotions experienced by others. It serves as a vital ingredient for forging robust relationships and fostering a harmonious work environment. Employers highly regard empathy as a valuable soft skill that nurtures teamwork, fuels effective communication, and elevates the quality of customer service interactions.

To demonstrate empathy on your resume, you must showcase your emotional intelligence (EQ) and ability to connect with people. EQ is the ability to identify, understand, and manage your emotions and the emotions of others. It is an essential quality in the workplace that helps you navigate difficult situations, resolve conflicts, and build trust.

When writing your resume, use action verbs that show your ability to empathize with others, such as “listened,” “understood,” and “supported.” You can also highlight your experience in customer service or teamwork, where empathy is crucial to success.

Besides your work experience, you can also showcase your empathy through your qualities. Qualities such as patience, kindness, and compassion are all examples of empathy in action. Use your resume to highlight these qualities and how they have contributed to your success in previous roles.

Employers value empathy as an essential soft skill in their employees. To demonstrate empathy on your resume, showcase your emotional intelligence, work experience in customer service or teamwork, and your qualities that demonstrate empathy in action.

Importance of Empathy in the Workplace

Empathy is a crucial skill that can make a significant difference in the workplace. It involves understanding and sharing the feelings of others, which can help build better relationships and improve communication. Employees who feel heard and understood are more likely to be motivated and productive.

Empathy can enhance teamwork by promoting collaboration and cooperation in a team setting. When team members understand each other’s perspectives, they can work together efficiently to achieve common goals. Empathy can also help build trust, which is essential for effective teamwork.

Leaders who demonstrate empathy are more likely to have engaged and motivated employees. When leaders take the time to understand their employees’ concerns and needs, they can create a positive work environment that fosters growth and development. Empathetic leaders also tend to be better at relationship management, which can help to create an optimistic workplace culture.

Empathy can help employees to develop better interpersonal skills, which are essential for effective communication. By understanding others’ perspectives, employees can communicate effectively and avoid misunderstandings. Empathy can also help employees be more self-aware, leading to personal growth and development.


Empathy is a valuable skill that can positively impact many aspects of the workplace. By promoting teamwork, leadership, communication, employee motivation, interpersonal skills, productivity, culture, self-awareness, and relationship management, empathy can help create a more positive and productive work environment.

How to Showcase Empathy on Your Resume?

When it comes to showcasing empathy on your resume, it’s critical to highlight your ability to connect with others on a personal level.

Here are some tips to help you effectively communicate your empathy skills on your resume:

  • In your experience section, focus on examples where you demonstrated empathy, such as resolving conflicts with coworkers or providing excellent customer service. Use action verbs such as “listened,” “understood,” and “supported” to showcase your empathy in action.
  • Your resume summary highlights your ability to connect with others and your passion for helping people. This will show potential employers that you are qualified for the job and a compassionate and caring individual.
  • In your work experience, include specific examples of how you have demonstrated empathy in your previous roles. For example, if you worked in healthcare, you could highlight how you provided emotional support to patients and their families during difficult times.

Overall, showcasing empathy on your resume is about effectively communicating your ability to connect with others on a personal level. By highlighting your empathetic nature in your skills, experience, resume summary, achievements, and work experience, you can demonstrate to potential employers that you are a caring and compassionate individual who will be an asset to their team.

Incorporating Empathy in the Experience Section

Using Action Verbs

When writing your experience section, use action verbs that demonstrate your empathy skills. Words like “assisted,” “trained,” and “resolved” show that you are able to put yourself in someone else’s shoes and help them. By using these verbs, you can highlight your empathy skills and show potential employers that you have the ability to connect with others.

Highlighting Conflict Resolution

Conflict management is a significant skill that requires empathy. When describing your experience, highlight instances where you were able to resolve conflicts by listening to both sides and finding a solution that worked for everyone. This shows that you are able to put yourself in others’ shoes and find a solution that benefits everyone involved.

Demonstrating Teamwork

Working well with others is a key part of empathy. When writing about your experience, showcase instances where you worked efficiently in a team. This could include collaborating with coworkers, training new employees, or working on a project with others.


By demonstrating your ability to work well with others, you are showing your potential employer that you have empathy and can work proficiently with others.

Showcasing Customer Service Skills

Customer service is all about empathy. When writing about your experience, highlight instances where you went above and beyond to ensure customer satisfaction. This could include resolving a customer’s issue, making a customer feel heard and understood, or going out of your way to make a customer’s experience better.

You are demonstrating your empathy and ability to connect with others by showcasing your customer service skills.

Incorporating empathy into your experience section can make you stand out to potential employers. By using action verbs, highlighting conflict resolution, demonstrating teamwork, and showcasing customer service skills, you can show that you have the empathy skills necessary to succeed in any role.

Highlighting Empathy in the Skills Section

Listing Interpersonal Skills

When it comes to highlighting empathy on your resume, emphasizing your interpersonal skills is key. This includes your ability to connect with others, build relationships, and work collaboratively.

Be sure to list specific examples of how you have demonstrated these skills in past roles, such as leading a team project or resolving conflicts with coworkers.

Mentioning Communication Skills

Strong communication skills are also essential to demonstrating empathy. This includes verbal and written communication, active listening, and negotiation skills. Consider including examples of how you have effectively communicated with colleagues or clients, such as through clear and concise emails or by actively listening to feedback and responding appropriately.

Including Adaptability

Another important aspect of empathy is adaptability. This means being able to understand and respond to the needs of others, even when they may be different from your own. Highlight your adaptability by showcasing examples of successfully navigating challenging situations or working with diverse teams.

This could include instances where you had to adjust your approach to meet the needs of a particular project or client.

Placing your interpersonal, communication, and adaptability abilities in the spotlight on your resume can help you demonstrate your empathy successfully. Give specific, concrete instances of how you’ve used these abilities in prior employment. This will help potential employers see how you can bring empathy to the workplace and contribute to a positive and collaborative work environment.

Emphasizing Empathy in the Cover Letter

When writing your cover letter, it’s vital to show potential employers that you possess empathy. This can be done by highlighting experiences where you have demonstrated empathy towards others. For example, you could discuss a time when you helped a co-worker going through a tough time or volunteered at a local charity.

Besides sharing your experiences, you can use language demonstrating empathy. This includes using phrases like “I understand” or “I can imagine how you must feel.” By using empathetic language, you show that you are able to relate to others and understand their perspective.

It’s also vital to research the company and the job description to understand what kind of values and qualities they are looking for in a candidate. If the company values empathy and compassion, make sure to emphasize these qualities in your cover letter.


The hiring manager reading your cover letter is a person too. You can make a strong impression by showing empathy towards them and their needs. For example, you could mention that you understand the hiring process’s challenges and appreciate their time and consideration.

By emphasizing empathy in your cover letter, you show potential employers that you are qualified for the job and possess critical interpersonal skills that can benefit the company and its employees.

Demonstrating Empathy During Interviews

During interviews, showcasing your empathy skills to potential employers is crucial.

  • One way to do this is by actively listening to the interviewer’s questions and responding thoughtfully. This shows that you value their input and are genuinely interested in the conversation.
  • Another way to demonstrate empathy is by using positive body language. Maintaining eye contact, nodding, and smiling can help convey your engagement and empathy.
  • Using the interviewer’s name can also help build rapport and show that you are invested in the conversation.
  • If the interviewer brings up a conflict or challenge, it’s essential to approach the situation with empathy. Acknowledge their concerns and offer potential solutions or ideas. This shows that you are a problem-solver and can work well with others.

Throughout the interview, be sure to showcase your relationship management skills. This includes being respectful, courteous, and professional at all times. By doing so, you can demonstrate that you are a team player and can work well with others in any given situation.

Demonstrating empathy during interviews is essential for showcasing your communication skills and ability to work well with others. By actively listening, using positive body language, and approaching conflicts with empathy, you can stand out as a strong candidate for the job.

Additional Ways to Show Empathy

Apart from the conventional ways of showcasing empathy on your resume, there are other ways to demonstrate this essential soft skill.

  • One way is through empathy training to sharpen your skills and enhance your emotional intelligence.
  • Additionally, being sensitive to the needs of others and showing flexibility in your work schedule can help you create a more empathetic work environment.
  • Networking with diverse groups of people is another way to show empathy. By interacting with people from different backgrounds, you better understand their experiences and perspectives. It also helps to build an inclusive workplace culture that values diversity and promotes empathy.
  • Familiarity with different cultures and an awareness of social issues can also demonstrate your empathy.
  • By staying informed about current events and social issues, you can show your willingness to understand and empathize with others.
  • Transparency and honesty in your communication can also help build trust and promote empathy in the workplace.
  • Mediating conflicts and mentoring colleagues are other ways to showcase your empathy. By helping others resolve conflicts and providing guidance, you demonstrate your patience and willingness to listen.

These qualities are essential in building a supportive and empathetic work environment.

Overall, there are many ways to show empathy beyond the traditional methods. Incorporating these additional ways into your resume demonstrates your commitment to creating a more empathetic workplace culture.


Empathy is no longer a buzzword but a highly sought-after skill in the workplace. It has the power to transform relationships, improve communication, and foster a positive work environment.

By showcasing empathy on your resume, you can set yourself apart from other candidates and demonstrate your ability to connect with others on a deeper level. Incorporating empathy into your resume can make you a more appealing job prospect, whether it’s through showcasing your emotional intelligence, providing examples of cooperation and customer service, or displaying your interpersonal and communication abilities.

Further, empathy goes beyond the resume and can be demonstrated through empathy training, networking, cultural awareness, conflict resolution, mentoring, and promoting inclusivity in the workplace. By embracing empathy in all its forms, you can contribute to creating a more compassionate and productive work environment.

Frequently Asked Questions

Q. What are some effective ways to showcase interpersonal skills on a resume?

When highlighting interpersonal skills on your resume, it’s essential to use specific examples. For instance, you could mention a time when you collaborated with a team to achieve a common goal or when you resolved a conflict with a coworker. Using action verbs like “collaborated,” “resolved,” or “negotiated” can help emphasize your interpersonal skills.

Q. How can I demonstrate my ability to work well with others on my resume?

One effective way to demonstrate your ability to work well with others on your resume is to mention any team projects you’ve worked on. You could also highlight any leadership roles you’ve held, as this can show that you have experience managing and working with others.

Q. What are some examples of empathy in the workplace?

Some examples of empathy in the workplace include actively listening to coworkers, acknowledging their feelings, and offering support when needed. You could also demonstrate empathy by taking the time to understand someone else’s perspective and showing compassion and understanding.

Q. How can I communicate my ability to understand and connect with others on my resume?

To communicate your ability to understand and connect with others on your resume, you could mention any experience you have working with diverse groups of people. You could also highlight any volunteer work you’ve done or any leadership roles you’ve held that required you to work closely with others.

Q. What are some ways to highlight my emotional intelligence on a resume?

To highlight your emotional intelligence on your resume, you could mention any experience you have working in high-pressure situations or any experience you have resolving conflicts with coworkers. You could also highlight any training or certifications you’ve received related to emotional intelligence or communication.

Q. What are some soft skills that employers highly value?

Some soft skills that are highly valued by employers include communication, teamwork, problem-solving, adaptability, and leadership. When highlighting these skills on your resume, be sure to use specific examples to demonstrate your experience and expertise.

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